Privacy Policy

Privacy Policy

This page explains how High Street Dental Care uses and protects personal information. It includes:

  • Privacy Notice for Patients
  • Privacy Notice for Children

Privacy Notice for Patients

1. Purpose

High Street Dental Care Limited aims to meet the requirements of the Data Protection Act 2018, the United Kingdom General Data Protection Regulation (UK GDPR), the guidelines on the Information Commissioner’s (ICO) website, and our professional guidelines and requirements.

This privacy notice describes the type of personal information we hold, why we keep it, and what we do with it.

2. Registered Name

The data controller is Stefan Kaczmarczyk.

3. Contact Details

If you have an enquiry or request, please contact Amanda Braithwaite:

High Street Dental Care
12 High Street,
Melton Mowbray,
Leicestershire,
LE13 0TR

Email: info@highstdentalcare.co.uk
Phone: 01664 562092

This privacy notice is also available on the practice website at www.highstdentalcare.co.uk. A hard copy can be requested by emailing or calling the practice.

4. What Information We Collect, Use, and Why

The personal data we process includes:

Name, address, contact details, gender, pronoun preferences, date of birth, nationality, NHS number, medical history, dental history, family medical history, family contact details, emergency contact details, marital status, information about care needs, financial details, doctor’s details, treatment plans, consent, X-rays, clinical photographs, digital scans, study models, appointment dates, details of complaints, call recordings and CCTV recordings.

We may also process more sensitive special category data, including:

Ethnicity, race, religion, health records, sex life information, or sexual orientation.

The reasons we process the data include:

  • To fulfil our contract with you
  • To maintain a contemporaneous clinical record
  • To discuss treatment options
  • To provide dental prevention and oral health advice
  • To ensure any medication we prescribe is suitable
  • To modify treatments based on individual needs
  • To meet our obligations under the Equality Act 2010
  • To carry out financial transactions
  • To manage appointments, recall arrangements and send reminders
  • To communicate with your next of kin in an emergency
  • To communicate with parents or carers about the person being cared for
  • To refer to other dentists, doctors and health professionals as required
  • For debt recovery
  • To continually improve the care and service you receive from us
  • To assist with safeguarding or public protection concerns
  • To assist with dealing with queries, complaints or claims

5. Lawful Basis (Personal Data)

  • A legitimate interest to provide evidence-based dental care to patients safely and effectively
  • Consent of the data subject
  • To comply with our legal obligations

6. Lawful Basis (Special Category Data)

  • Processing is necessary for ethical and professional health care purposes
  • Processing is necessary to monitor and assess the quality of opportunity or treatment between different groups
  • Consent of the data subject

7. Data Protection Rights

You have the following personal data rights:

  • Right of access: You can ask for a copy of the data we hold about you. We do not usually charge for copies; if a fee applies, we will explain why.
  • Right to rectification: You can ask us to correct or delete information if it is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change where required.
  • Right to erasure: You can ask us to delete your personal data. For legal reasons we may be unable to erase certain information (for example, information about your dental treatment). However, we can delete some contact details and other non-clinical information on request.
  • Right to restrict processing: You can ask us to limit how we use your personal data (for example, to stop appointment reminders or non-essential communications).
  • Right to data portability: You can ask us to transfer your personal data to someone else, such as another dentist, where applicable.
  • Right to withdraw consent: You can withdraw your consent at any time (for example, consent to receive marketing communications).

8. Where We Get Personal Information From

We obtain your details when you enquire about our care and service, when you join the practice, when you subscribe to our newsletter or register online, when you complete a registration or medical history form, from family members or carers, and when another healthcare provider refers you for treatment at our practice.

9. CCTV

We use CCTV to:

  • Protect the practice premises and property
  • Increase the safety of patients, staff and visitors
  • Deter criminal activity and anti-social behaviour
  • Assist in the apprehension, identification and prosecution of offenders (if required)
  • Provide evidence to a court or tribunal (if required)

10. How Long We Keep Information

We minimise the data that we keep and do not keep it for longer than necessary.

We keep your records for a minimum of 11 years after the date of your last visit to the practice, or until you reach the age of 25, whichever is longer. At your request, we will delete non-essential information (for example, some contact details) before the end of this period where appropriate.

CCTV retention: Images captured with CCTV will be kept and destroyed securely after 6 months unless they are needed for longer due to an ongoing investigation, legal proceedings, or regulatory compliance.

11. How We Store Information

We store your personal information securely on our practice computer system and in a manual filing system. Only authorised staff have access to your information. Staff understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

We take precautions to ensure the security of the practice premises, filing systems and computers. We use high-quality specialist dental software with a secure audit trail, and we back up information routinely.

12. Sharing Information

To provide you with appropriate care, we might need to share personal data with the following. Only the minimum information required will be shared:

  • Another dentist or another health professional who is caring for you
  • Your GP or consultant
  • A laboratory
  • NHS payment authorities
  • The Inland Revenue
  • The Benefits Agency, if you are claiming exemption or remission from NHS charges
  • A private dental scheme, if you are a member
  • Safeguarding organisations

13. Sharing CCTV Recordings

When using or processing CCTV recordings, we will respect the legal rights of the individuals shown in them. We will not share images or recordings except in the following circumstances:

  • If requested by the local authority, police or courts for the investigation, prevention or prosecution of anti-social behaviour or criminal activity
  • For bringing or defending a legal claim
  • To comply with a police warrant or an order given by a court or tribunal

14. Duty of Confidentiality

Exceptional circumstances might override the duty to maintain confidentiality. We will inform you of requests to share personal information where possible. The decision to disclose information will only be taken by senior staff. Examples include:

  • Situations where there is a serious public health risk or risk of harm to other individuals
  • When information is required by the police to prevent or detect crime or to apprehend or prosecute offenders (if not providing the information would prejudice these purposes)
  • In response to a court order
  • To enable a dentist to pursue a legal claim against a patient

15. NHS Required: National Data Opt-Out

Whenever you use a health or care service, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.

Information from patient records may also be used for purposes beyond your individual care, such as improving the quality of care, research, monitoring safety, and planning services, where there is a clear legal basis.

If you are happy with this use of information, you do not need to do anything. To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters. If you choose to opt out, your confidential patient information will still be used to support your individual care.

16. How to Complain

If you have any comments, suggestions, or complaints about how we use your data, you can contact us using the contact details above.

If you remain unhappy with our response or feel unable to discuss it with the practice, you can contact the Information Commissioner’s Office (ICO) on 0303 123 1113 or via www.ico.org.uk/make-a-complaint.

17. Review and Revision

This privacy notice is reviewed annually and updated to ensure its effectiveness and compliance with current regulations, guidance, and standards.

Last updated: 15 January 2026

 

Privacy Notice for Children

At High Street Dental Care, we keep records about you so we can look after your teeth properly. This includes your name, address, date of birth, any health problems, and details about your dental treatment and family.

We keep this information to give you the best possible dental care. Your personal information is kept private and secure.

We only use your information to:

  • Provide your dental care
  • Send you reminders about your appointments

We only share your information with another dentist, doctor, or hospital if you need special care or treatment. We will not give your information to anyone else unless the law allows us to, or we need to provide it for legal reasons.

If you leave the practice, we will stop using your information, but we will keep it confidential and secure until you are 25 years old (or 26 years old if you were 17 when your last treatment ended), or for at least 11 years after your treatment finishes – whichever is longer. We will then review if and when we can delete it.

You can always ask for a copy of the information we hold about you. We can transfer it to another dentist or doctor if you ask us to. You can also ask us to stop using your personal information to send letters or contact you in other ways if you are no longer a patient at the practice.

CCTV (Cameras)

We also use CCTV (cameras) in the practice for several important reasons:

  • To keep the practice safe and protect our property
  • To make sure everyone – patients, staff, and visitors – is safe
  • To prevent bad behaviour or crimes
  • To help find and identify people who may have broken the law
  • To provide evidence if needed in court

The pictures and videos from our CCTV are private. We protect everyone’s rights and will not share them unless the police or courts ask for them to help with an investigation or legal case.

When You Turn 18

When you reach 18 years old, the Privacy Notice about how we use your personal information will change to the adult version. This can be found on our website.

Contact Us

If you would like a copy of the information we hold about you, or if you have any other questions (such as correcting a mistake in your information or sharing your information with someone else), please contact:

High Street Dental Care
12 High Street,
Melton Mowbray,
Leicestershire,
LE13 0TR

Email: info@highstdentalcare.co.uk
Phone: 01664 562092

Last updated: 12 January 2026