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Patient Journey

Due to the current situation and guidance and for the safety of all our patients and staff your experience of attending will be different to the usual visit to the dentist you have been used to.

Before you attend please monitor your symptoms and if you feel unwell please let us know as soon as possible as we may not be able to see you.


  • Please arrive alone unless supporting a child or vulnerable person
  • Only bring necessary belongings but please ensure you bring any emergency medication such as inhalers or EpiPen’s etc
  • Visit the lavatory before you attend
  • Please Complete your medical history form using the link from your reminder before your appointment or ring the practice if you are unable to do so to give us time to complete it with you over the phone
  • Please follow government guidelines and do not attend if you feel unwell-we can rearrange over the phone



  • When you arrive, the door will be closed so please stay outside keeping to social distancing guidelines
  • Our team will open the door to call you into the practice for your appointment
  • Once in the practice our team will open and close all doors for the safety of everyone so please try not to touch anything including your face
  • Our team will ask you some questions, we may have asked you the same questions already, but this is for the safety of yourself, our staff and other patients
  • Everyone aged 3 years and over who visits the practice will be required to wear a facemask/face-covering, please bring masks with you. Masks can be provided if necessary
  • You will be asked to sanitise your hands with hand gel. You will then be guided to the surgery
  • Again, please try to avoid touching anything if possible, this includes your face
  • Our team will be in the surgery to greet you wearing full Personal Protective Equipment
  • We will ask you to place your belongings in a lidded box which will be kept in the surgery
  • After your appointment we will open the box for you to collect your belongings and one of our team will come and get you from the surgery. You will be asked to sanitise your hands and be escorted to reception where payment can be made along with any further appointments if needed. Please be assured that our Card machines are thoroughly cleaned after every use
  • We will again ask you to sanitise your hands before we say goodbye via the side of the building

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